Refunds & Cancellation

The short version. Cancel any time from inside the app. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. Subscription fees are not refunded and partial periods are not prorated. A failed payment never deletes your work.

Cancelling your subscription

You can cancel at any time, yourself, without contacting us. Sign in at app.scelune.com and go to Billing → Manage subscription.

Cancellation takes effect at the end of your current billing period. You keep full access, and the credits already granted for that period, until that date. You are not billed again after it. Nothing is charged for cancelling.

Refunds

Subscription fees are non-refundable, and we do not prorate partial periods. When you cancel you keep the service you have already paid for until the period ends; we do not refund the unused part of it.

That is the policy we apply consistently. If you believe you were charged in error — a duplicate charge, a charge after a cancellation took effect, a charge on an account you do not recognise — email support@scelune.com and we will look into it and put it right.

If a payment fails

Your subscription enters a five-day grace period while the payment is retried. During that period, and afterwards if it is not resolved, you keep read-only access to your existing assets — you can view and download everything you have already generated. What is blocked is starting new paid generations, until the payment succeeds.

We do not delete your work because a payment failed.

Unused credits

Credits are granted at the start of each billing period and do not carry over into the next one. Credits have no cash value, cannot be exchanged for money, and are not refundable — including on cancellation.

Generation results

Generative output is probabilistic. A generation that completes consumes its credits even if you do not like the result — the work and the cost are real whether or not the picture suits you. The credit cost is shown before you run anything.

If a generation fails because of an error on our side, the credits are returned to you. If you think credits were consumed by a fault rather than a result, email us with the job and we will check it.

Free plan

The Free plan costs nothing, so there is nothing to refund or cancel. You can stop using it at any time, or ask us to delete your account entirely — see the Privacy Policy.

Questions

Email support@scelune.com. We reply within two business days.